I deposited 11.8 KRB into my cryptopia account but it still shows that I have a zero balance after 21 confirmations.  Below are the details of the transaction. Please help.

Date: 23.11.17 04:33
To: Ka96n4BKPF6Hi1fptzLr2uXvXaZRunoEzYnsmfgbT7A6eKkubdpBJCxARqjC3QVpZEJ9AANwWCnHr1u vmcYcdwtG81qg7DD
Amount: -11.80 KRB
Fee: 0.0001 KRB
Payment ID: D4B276F3C805D0346D2404F06453711BCE2ABCDFB3448E899CC204CD29E68E7E
Transaction hash: DCC03DB767FC50042769507408A204B0BFF610CCD5824D821955C6E0942A3EB7

I sent a ticket on cryptopia, but nobody has responded.