We just checked the other tokens with the same ticker "Tio" and none of them have token holders and none of them are verified. How come you have one of these other "TIO" tokens in your wallet?
What's your ethereum address, please?
In MEW unde TIO tokens balance is zero because i suspect the tokens from the other "TIO" have precedence over yours.When you try to add it as a custom token the balance appears,but you can not name the custom token "TIO".
Thank you for letting us now. We're going to contact the guys from MEW, to sort this out.