Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hello,
Just used BitInstant for the first time. Everything worked out nice and quickly. Unfortunately, in the half hour it took me to run to the store for the money gram, the price of BTC went up a bit. When all was said and done, I ended up with ~0.978 instead of 1.0 BTC. I guess there is no way to make up that difference? I'd hate to do another full order + fees + trip to the store just for that tiny amount.
Thanks.
Just used BitInstant for the first time. Everything worked out nice and quickly. Unfortunately, in the half hour it took me to run to the store for the money gram, the price of BTC went up a bit. When all was said and done, I ended up with ~0.978 instead of 1.0 BTC. I guess there is no way to make up that difference? I'd hate to do another full order + fees + trip to the store just for that tiny amount.
Thanks.
Your price is not locked in when you create a quote. Regardless, if you think you have an issue that needs correction then it should go to support.bitinstant.com
Do you mean if we created a quote when 5 BTC equaled 500 USD...if it took 1 day for you to process and the price per BTC drops to 75...then we will get 375USD (before fees)?
Our system has a hard deadline of 24 hours, past which customers are entitled to fee refunds and compensation for price changes. The soft deadline (which is what we aim to deliver the majority of orders in) is 1 hour, and between those 2 timeframes we don't make a formal commitment to prices other than market rate as determined by our partners at coinapult.
That is one hell of a bombshell to drop on people.
So basically, we don't actually know what rate we are getting until after we get it....?
Everything about the BitInstant website leads a person to believe they are going to get a fixed transaction (1 BTC for a certain amount of USD) as soon as finalized or as soon as it is paid in full. You'd better make it more obvious that prices are honored when executed rather than when paid. (huge variance right there)
Anyway:
Order: df07ed15-e31f-48be-9d0f-da85a3a59c58
There was some hickups with my order getting processed. Apparently customer service alerted me that the blockchain took its sweet time to confirm my payment. Even though I made the payment a few seconds after receiving the BitInstant address several days ago. You can check the timestamp to confirm when the transfer was made.
My order is still in limbo and I am definitely invoking the 24 hours clause. (fee free)
This is all covered in our terms of service. Sorry for the delay on your order. We are working on a solution. Thanks.
Please issue an immediate refund for my order. I lost count of how many days I have been waiting.
It is probably my seventh day (7th). My issue wasn't even related to zipzap or coinapult or whoever.
Been ignored by BitInstant support for the last 2 days.
So just send the exact BTC (including BTC fees) back into my account. I have already found a reliable partner who can do this for me with almost no delay. (And no, they are not automated!)
I can try to add additional instructions to your order that indicate a refund but that will likely add additional waiting time to your issue. Your call.
Whatever is shorter. Just make sure whatever the resolution it is, it ends with 500USD at a Paypal account (without fees as it is past 24 hours) or a refund of 4.56xxxx BTC. Whatever is shorter. Time is money as your website header says. You lateness to deliver on the transaction has already cost me 35 dollars so far.
Make sure to tell me what you chose and what you were capable of as a company.
(P.S. I don't hold it against you URSAY, I simply hold it against BitInstant.)
Day 8,
We are still having trouble with the BitInstant transactions log showing a perpetual "pending". We believe there may have been a minor explosion on or under the surface of the webserver on Planet BitInstant. We believe the crater from the recognisance drone is accurate and not doctored.
Sensors indicate there is still movement and life on the surface but we cannot find any evidence of technical support. We believe they are ignoring our repeated hails. (
)We are considering dispatching an engineering crew to the surface to investigate the crater remains. It has been three days since the last transmission from the BitInstant-onians. I fear for the livelihood of our friend Gareth on the surface.
Day 4 here, don't know if i can make it to day 8
(this post was hilarious btw) CASE NUMBER: 13935, SOS!!