Yeah, I do understand how business works. No sane business would put up with the crap spewed forth on here. They would cancel your order, and not offer the chance to apologise. I wouldn't bother abusing customers personally, its counterproductive for the most part, and any customer that would willingly engage in such conduct as to push me or any reps of mine to that point would not be customers I would want to keep.
As for your personal attack, seriously, thats just pathetic. After the points I made previously, you just come out and tell me I'm a low level tech who should be fired from my job? For one thing, you don't know what I do for work, and for another, you don't judge how well I do my work. For the record, I am very good at what I do :-)
My ignore list here has about 80 names on it since April, that's more than the sum total of ignore lists on every other forum I am currently on, or have ever been a member of, that should tell you about the kind of people that post here. Pretty much all on my list are trying to smear someone, which would receive warnings and bans on other forums, even on the BTC-e troll box! The problem seems endemic.