Hello everyone... new guy here... Hope you had a great holiday weekend!!!

Well the New site Koinbi is up and running, but my coins are stuck becuase the 2FA authenticator is not working and i cannot disable. I emailed Koinbi, bit it gets kicked back.
The founders of Koinbi site their email attachment does not even open to know their email.  I tweeted them 30 hours ago with no responce. If it was $20 i would not worry about it but its near $1000 of hold Coins.

I reinstalled the Googles 2FA, as i have the 16 digit secret Key, but nothing....
I looked up Googles authentication issues and basically it comes down to the administrative team of Koinbi to help me out..
I honestly Do not know what to do? 
 
Please if anyone has any insight please contact me..

Thank you all
Doug