i just got the verification this morning.  I was doing some reading on the forum here and was told to PM my ticket # to a member named Dargo.  apparently he's a part of the Kraken team here on bitcointalk, and he supposedly expedites their support tickets.  well i did that about two days ago and sure enough this morning i login, and see that my account has been verified for tier 3.  give him a try, he might help you out.