Dear Mr. Evgenij_N,
Firstly, please respect others before saying. Your impatience proves lacking of your knowledge of a project of cryptocurrency. Withdrawal of BTC/ETH needs 24 hours to come back your wallet, I think all investors of firm stuff understand the rules.
In addition, Any transaction needs a bit fee to implement. It's not the regulation from us.
Maybe, You are just a new one when you hurry to ask your money back constantly.
Please wait for the process and respect other's attempt.
Respect others and you will get the same one!
Thanks!