To defend MagicalTux here. He is french, and the miscommunications are incredible. I used to work with many French, and they all come off like.. well like MtGox. Its a combo of language and culture, that make the French seems incredibly obnoxious to Americans when communicating in English.
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Are you sure MagicalTux is FR, not just their European SEPA transactions partner company? (Not that this is too important, just curious)