Finally Ivy found the money. After exactly two weeks of receiving it.
If your skype is different from your email from your bank account....she won't find it.
That excuse is a crock as there is no email required or associated with a bank transfer , and in my case, my skype email is a made up MS account used for nothing else that I do in life and to top it off, my bank that I wire out from doesn't even have an email associated with it, no online access, nothing, it's a bank, nothing more.
I'm glad they "found" it and your getting what you paid for, but this excuse of emails not matching they gave you is nothing but BS.