Still haven't received an email or reply today regarding my transaction from 6/12/13.  Bitinstant still has my money.  If someone from Bitinstant sees this...PLEASE HELP!  My support  Case #10815.  I have bombarded your email with replies and the address to send my coins to, with no luck.

Info Below:

Amount to Pay: $233.95
Account Number: 892004300

Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.
Hi


Thank you for using BitInstant!

This email is to notify you that while received your payment successfully, we have encountered an error while trying to process your transaction at Jun 12 2013 22:09:09, meaning your order has currently failed.

Transaction ID: 54aa0e65-22ac-419e-a985-be1660fc1bc4

Level of Support is laughable and unbelievable...you are dealing with peoples money not just goods!
I sure hope someone makes this right real soon