The company's incompetence is staggering...
It's always easier to criticize than do. Where is
your track record for being a huge pillar of support in the billion dollar Bitcoin ecosystem with your competence, dealing with unending security worries, local govt pressure, foreign govt pressure, user pressure, scams, lawsuits, user incompetence, user complaints, system upgrades, technical problems, competition, employee problems, normal problems, partner/bank problems and who knows what else?
In case you didn't know, its called
business.
I have worked on Wall Street. I have also worked for companies like PriceWaterHouse and Thompson.
I will admit that most companies have a growth path that takes time. MTGOX has grown substantially and has probably bitten off more than they could chew.
If you cant handle the heat get out of the kitchen.
MTGOX needs to be run by a more professional, more experienced company that can handle those types of pressures.