Emails are not answered, on twitter I got ignored, and even on here I got Ignored with 2 pending withdrawals worth of 26000+, I asked just 2 simple questions can you please answer my ticket?
Only 1 withdrawal is processed, where is my second withdrawal? I am waiting now 9+ days.
Ticket ID: 405949
Hello, as we have informed you, your payment has been completed. We send a reminder to a Finance team and asked to update you on a ticket with payment details. Just a kind reminder according to our payment schedule, withdrawal can last up to 20 bank days. Anyway, you will be updated by our Finance team as soon as they get information.
UPDATE:
Withdrawal 1) requested on 15-11-2017:
Got Finalert e-mail that it was sent on: 23-11-2017 > Received 29-11-2017 (= 4 Business/Banking days)
However I still did not received the withdrawal 2) requested on 16-11-2017:
Got Finalert e-mail that it was sent on: 27-11-2017 > I Did Not Yet Received This Withdrawal > (4 Business/Banking days would be: 1-12-2017) Let see when it will arrives, I will keep updated.Question for future:
- Can I in future withdrawal faster? Or does it always take soo much time?
- Also can I now deposit / withdrawal cryptocurrency instantly in the future?
- If I want to add an mastercard in future, do I need to verify again?
Can you respond to my Ticket id: 397454 ? Thanks.