Had a transaction fail to Mt.Gox on 6/12/13 because I provided my account # instead of a wallet address.  I opened a support ticket and after days was asked to provide a wallet address.  I have provided a wallet address since 6/17  No one responds to my emails and my money has been sitting with bitinstant going on 9 days.  In an attempt to find someone to help I have found this forum.  If you are out there charlie...can you please help me...support ticket # 10815  i really need my money.  I have gotten so frustrated with this.  please help and respond to my emails to support...thank you in advance