A client ends the job with an escrow balance.
A client fails to release a milestone payment despite delivery of work.

Disputes enter a mediation process with an Boon dispute specialist. If your client fails to respond to your dispute within seven days, it will automatically be resolved in your favor and all funds will be released to you.

Users can usually come to an agreement among themselves, but if the parties are unable to agree in a reasonable period of time, the dispute specialist will make a non-binding recommendation. If that recommendation is rejected, the final option is to proceed to arbitration.