Write an e-mail here: support@anryze.com
In subject line point this: “Bounty tokens withdrawal issue” or “Tokens withdrawal issue”. Only these two subjects will be considered as problem email.
In the message body you need to point:
First name
Last name
Email which was entered while register an account
Waves wallet address, where tokens should’ve been delivered
Comment to your problem

отсюда https://medium.com/anryze/having-troubles-with-getting-your-ryz-tokens-here-is-what-you-should-do-b37a9626345b