Dear Erkan,
As I have found out, your withdrawal has been sent for further investigation to our fraud department. I am sure, everything is fine and you will get your withdrawal soon, this is a standard procedure to ensure the fairness of the transaction.
Cheers!
I did not get a email. no email about my withdrawal ever in 5 weeks. I did not get paid my withdrawal for 9 bitcoins
https://i.imgur.com/w8w1gjH.jpg