Yes, as somebody who had Feb2 units on order that were no delivered yet last week, it sucked to read about that.

But it seems they have now caught up with the open tickets and I got my Feb2 units correctly shipped.

More Feb2 units are still waiting, so don't expect your Feb18 orders to ship out before some other
hot topics like trade-ins are dealt with

PS: I have also a Feb18 order that is not delivered so I'm in the same boat as you. Just don't open any new tickets if your order is listed correctly in the ordering site, they will get to it. If you have stale tickets, close them so they can focus on the important stuff