Similar issues here. Name Mismatch on account verification and suddenly I can't access my money. Opened a support ticket but been ignored for almost 2 weeks now.

I was able to sent over $2k (which grew to $6k) but can't get it out!

I was never informed while putting the money in that I need to be verified to withdraw it. I'm not sure what they are playing at but here in UK this is illegal. It's up to them to make sure people entering legal agreement with them have access to all the info ( e.g. couple weeks back, there was a court case where guy successfully argued he didn't need to pay a parking fine, he parked illegally but he got away with it because the signs were not easily visible from where he parked). I'm a professional person, not some student using his pocket money to do a bit of trading. I'm really busy now until Christmas but if my issue is not resolved by then I'm starting a legal process.