Jetwin - I sent them an email, received a reply within 24 hours. Very good.

I sent a 2nd email, never received a response to date 11 days later.
Resent that 2nd email 9 days ago, no response to date.

Maybe I got lucky with the 1st email - they have someone come in every few weeks and respond to some emails?

I assume you haven't gotten a response from them either after about 4 days.



Shouldn't this be a downgrade?