OP - I just went through the exact same thing!! -

after waiting days for verification I decided to ask them why it was well outside of the 48 max they quoted for turnaround and i haven't been asked to submit extra docs or redo anything etc...

-  - no response so I sent a couple service tickets on the site - no response -

I was getting frustrated and so
Finally I went to facebook and wrote a review asking what was taking so long and why they don't respond to clients "service tickets" emails or their phone calls....

I hoped this review would get their attention because it was out in the public eye right??  and I knew if they made the situation right i could easily delete it afterwords so it wouldn't hurt their clearly EXTREMELY FRAGILE egos.  anyway did it work?
wow - crazy fast,1 minute late I finally hear from them, ( just goes to show they can ignore customers comments and complaints by email or on their website, but BOOOM!!!! the moment it is out for the world to see they reply with a comment in UNDER A MINUTE!)
You know what they say?
they say i'm banned and suspended - ad some other BS about the "industry standard wait being WEEKS. When I only began to inquire after THEUIR OWN STIPULATED MAX TIME OF 48 HOURS!! I also was shocked because they claim to be the biggest and best in Canada when Coinsquare does this same verification less than 24 hours- not "WEEKS" I later went to coinsquare to make sure the quated figures were accurate and yup 16 hours start to finish!! sooo anywayyy someone here is a SORE loser.

I explained the situation and told them I was just going to my last resort to try and get their attention here on in public after exhausting all other routes privately......and of course no reply- ----
Just brutal
I was shocked -
If this is how they treat clients it is terrible. As a Canadian I feel it is now my duty to do the rounds on social media and insure this "company" doesn't waste the time of any other investors..

If the first thing you do in response to an inquiry is block the account that says something - Same thing when you leave a review - rest assured if you go on facebook and have ANY critique or suggestion you will be banned because its never their fault and how dare you insult them .

Very sad that they are Canadian
 honestly upset and disappointed. Hope your guys experience is different then all those who have chimed in before me here in very similar tone .......
Cheers
B

I believe in 3rd and 4th chances for these guys sake and if they ever un supend me of course I will come back and update this thread... I'm not a vendictive criminal like they are pegging be for some reason, anyways hope this gets better but for now I'm advise all people I speak with on the other bitcoin forums what to expect when dealing with Quadri -- and yes I'm very new to BCT site but not the the ecosys as a whole, I just thought you guys deserve to know like the rest of the cryptosphere - Knowledge is power my friends.!
Happy living!
B