I understand that kraken is under no obligation to respond on a forum outside the company.
I would like to thank you for intervening here to solve the problems of your customers.
Without being obliged to do so, since you are doing so, ignoring me in this way seems harmful to me.
No, they surely dont have the obligation to respond on a forum outside the company. But they sure have the obligation to respond and solve problems as soon as possible when reported via their website. This surely has not been the case for months.
As said, we are still waiting for either a reply to some requests (written in a much friendlier way than we started to write here) and/or that the problems are being solved and adequate refunds given. So far it was no more than just one big lie of an apology and false promises things will change soon. The service is the service of a SCAM trying to keep the SCAM running for as long as possible.
To anyone else, should you have problems, please react to the links ad contacts provided by iCoinWatch. Kraken is not able to change things by themselves. Maybe a push from outside helps.