Hextracoin support ignored me.
I have a HXT accountt and enabled 2FA.
I would make sure my HXT is clean and is purchased from the ICO, then from the seller I am not cheating to have it thanks.
26/11, my account was hack and change password.
I don't know why they can do it.
When I click require reset password link, nothing sent to my email.
when I mailed support to ask link they asked me user nam, email, phone number. But phone number was changed, so they did except ( phon number is changed easily when you login to account, without 2FA)
Then I found out hacker can sent hxt from my account to another without 2FA. (From 27/11 to 30/11, hacker sent ~1hxt from my account to one address.)
From 27/11 to now, I'm still patiently waiting and sending support mail, I event gave hextra my btc hash that I sent btc to hxt to buy ICO.
but hextra support ignored me.
I also contact by facebook messenger, but nobody reply ( althought they usually reply within 1 hour)
Is there any way to contact with hextra?
??
I believe hextracoin and invest but what hextracoin do we really disappointed. Your community please help me please help me.
I have a HXT accountt and enabled 2FA.
I would make sure my HXT is clean and is purchased from the ICO, then from the seller I am not cheating to have it thanks.
26/11, my account was hack and change password.
I don't know why they can do it.
When I click require reset password link, nothing sent to my email.
when I mailed support to ask link they asked me user nam, email, phone number. But phone number was changed, so they did except ( phon number is changed easily when you login to account, without 2FA)
Then I found out hacker can sent hxt from my account to another without 2FA. (From 27/11 to 30/11, hacker sent ~1hxt from my account to one address.)
From 27/11 to now, I'm still patiently waiting and sending support mail, I event gave hextra my btc hash that I sent btc to hxt to buy ICO.
but hextra support ignored me.
I also contact by facebook messenger, but nobody reply ( althought they usually reply within 1 hour)
Is there any way to contact with hextra?
??I believe hextracoin and invest but what hextracoin do we really disappointed. Your community please help me please help me.