2. On faq page there is specified "UTRUST will appear on several exchanges within two weeks after the end of crowd sale." . There is less than a week remaining and not everybody received their tokens yet.
They are officially going by the statement in their whitepaper, which states that tokens will be able to be withdrawn within THREE (3) weeks after the ICO ends.
What whitepaper are you referring to?
Version 1.0.2 says: "the UTK are planned to be issued to all contributors no longer than 2 weeks after the ICO closes".