After having communicated with the support of this wallet, I can conclude that this is nothing but a scam.

My issue began in December 2016 where I recieved a small amount of satoshi on the wallet,
unable to send the money to another wallet as fee was much higher than the balance, I just
figured that the balance needs to be higher to grow past the fee.

As the months passed by, I recieved a total of 10 deposits to the wallet, every single time the fee grew
higher than the balance itself.

The balance is currently: 0.00122412 Bitcoin ≃ $12.46
The fee they claim it costs to send: 0.00450204 Bitcoin ≃ $45.82

I do several transactions of bitcoin every single day from other wallets and there is NONE of them which
requires such an extreme "network" fee.

Furthermore, upon requesting the BCH-cosigning to be enabled in my initial ticket, it got ignored.