Simply stop trading on Poloniex. Too much scam going on. Search around, see the reviews. This exchange is shady as f**k.
poloniex support is shit and we might have to wait for more than month to get answer or to get our problem solved. Bittrex which used to be good alternative is now acting weird with lots of verification requirement, they keep changing their KYC policy almost every week and freeze users account without any warning.
We have left with no good options, all centralized trading platform are just useless shits.