Order ID (930f1529-b982-4d6e-9660-fe881d8077ce)
Bitinstant still owe me 4 BTCs. They  manually processed my order after a month of payment but I only received 2/3rd of my order.
Since the value of the BTC has risen so drastically, they are now completely ignoring me when I try to contact them (support and here in Bitcoin talk). According to the Bitinstant policy, "We always give you the BTC at time of your deposit, and if the issue was our fault we always refund fees." Obviously they are not standing by their own policy and have not been professional in this situation.  A support ticket was opened for me on April and supposedly my situation was going to get resolved. I even exchanged messages with a tech explaining my situation. But then they started to ignore  all of my messages and support tickets once again. I want another support ticket opened for me to see if my situation can finally be resolved after several months.