Hi Shamane. Sorry, we did not mean to offend you. There is a specialist team assigned to your particular issue and at this point your ticket is as highly escalated as it can be. They will be in contact with the next steps. Thanks for your patience.
Hi,
Some news ...
No new message from kraken,
legal@kraken.com not responding, ticket #949679 (for legal and complaint[make few time ago because ticket #853206 don't move at all]) have no answer, ticket #853206 have no answer since the 27/11 :
"Hi Jean-Michel,
Thank you for providing these documents, I have forwarded this case to have your funding holds removed.
We will notify once we have done so and will return your on hold deposit.
[... pesonal info ...]
We have no problem returning the fiat to the sending bank account. We had to first verify your identity before allowing access back into the account.
Again I sincerely apologize for the inconvenience this has caused you. We are always looking out for the security of our clients and we were just doing our due diligence to prevent further damage to your account.
Thank you for your continued patience.
Best regards,"
My kraken account always locked, and my funds (sepa transfert, and money on our web) always locked too (
since 17/11) ....