My payout was terrible there, and I had the second strongest hash rate on XMR. I was actually leaving that day and did a manual payout of my 2 XMR balance and ended up not receiving it. Shame such a large pool with a nice layout can't run on a competent level. I'm sure they make more than enough to be able to answer support tickets. Haven't heard even a single thing to any emails or post. Not to hard to say were looking into it or your burnt.