If you want to get FAST (1-4 hours) answer you can use 2FA trick. Create new request for "Two-factor (2FA)" issue and "2FA Removal". After you get automatic message you need answer
1) IP
2) 2-3 transactions ID's
3) Balance
4) Add scan & selfie
And you get ENHANCED VERIFICATION
Do not pay for scammers, it's absolutely free!