I'm just curious. If they need up to 3 days to add funds to neteller acc then on what rates are they doing it? If you are sending 1 BTC to your account then for 3 days the difference between rates can be worth hundreds of USD in usual time and up to thouands of USD during different pumps (like we had some days ago).
P.S. OP, please post here an update when the situation will be resolved.
Well it seemed to me that they charge you extra if you're a noob like myself. I wasn't able to scan the QR code when making the deposit so I did it manually by entering the address and the amount in USD according to current Bitstamp rates but since the price of BTC is changing constantly the amounts were slightly different and it was manually processed.
So they basically chose the lowest rate they saw within that 3 days time span and they credited that amount.