Can't withdraw btc, eth. this is scam or bad system

they clearly stated withdrawals won't be available until the end of the ICO.
I made 2 withdraws that are Completed on site, no one arrives into my wallets and i made it earlier than 29.
I made 2 withdrawals (2017-11-18 and at 2017-11-20) all completed and i get money but it takes 14 hours - 1 day