How long did it take ? I also had a account there for many years allready they just Locked it up with funds inside , demanding i upload all documents to get my money out .. Criminal offcourse their "automatic" process failed and now i the only responce i got is that they saw i opend another ticket .. in the time they took to read that one they could have fucking fixed my problem .. its outragious Poloniex is also a cluster fuck the last 2 old school multi alt exchanges are hard to trust.
Crypty's Mintpall Cryptorush They stole a lot of our money but at least they kept Poloniex and Bittrex working to keep their customers instead of having 1 month plus ticket times for a company thats holding xxK of my money thats Crazy.

MY advice to anyone that doesnt REALLY NEED To trade on Poloniex or Bittrex is DONT DO IT.  (yobit and c-cex also suck but those are small fries.)