How can i get this private key and how do i use it for this issue?
Still waiting for bitpay to reply..
thanks
I should have mentioned that the one who owns the bitcoin wallet, owns the private key. So if you sent to bitpay, only they can access the funds on the private key.
Bitcoin and Bitcoin cash use the same private keys, so you can still spend the funds and they are not lost. Bitpay support is fairly quickly in my opinion, so you should not have much of a problem with that.
Thanks, i will wait for bitpay to respons and hope that they are helpfull... fingers crossed