I don't think they are scamming, problem with exchanges is not easy to solve. As a developer you need access to data to debug and in other end i bet exchange don't want show data for obvious confidential reasons.

Egg and chicken problem.

Silent dev is a good dev in such situation. In what would dev help telling houston we have a problem without able to give an ETA sure date.

I understand dev. Just tell us Houston we have problem and on it.

I have trust.