Made a withdrawal for 4.31838297 ETH but not processed yet and txn id not showing on etherscan "Sorry, We are unable to locate the Transaction Hash"

Ticket ID: 524776

Details of Txn:
-4.31838297 ETH to 0x64ef76bcd7879fafb9da50382eb35661bcdf2930 (0xe826dd52be7296c1f919332d08629396fe0ca5ac0982de58f6a69ab187333a48)

kindly return my coin into c-cex wallet or process it asap.