that's wonderful generic response. no one has yet answered any of my questions. why cant you guys just send me a voucher in the amount i am owed and be finished with this mess? if i can not get a voucher whats the eta of receiving my money? the voucher was the solution last time this happened to me 4 months ago. granted it took 4 days of seeing generic responses but finally got my money. i pray you guys have learned a little something and this is handled allot faster. if i can be given an eta id rest a little easier. thanks