fair enough ursay. so according to my case number Case #: 20558. where am i in this que of customers awaiting help? i assume each new support ticket is assigned a case number so it shouldn't be hard to tell me this information. when things run correctly my funds are in my account within the drive home from walmart. which i may add is less the 3 minutes. but when a hiccup happens it takes days to resolve? it is like a 50/50 thing using your service. i just do not feel like waiting 4 days again.