Hi nevermindthebotox. If you haven't yet, I would suggest opening a ticket
here and escalating said ticket using
this form.
i did contact customer service by e-mail, still it took six days to get deposit approved. And almost three hours to transfer that to ETH and move it away
from your service. Your site kept getting "cloud error" and i didn't get confirmation e-mail to confirm receiving address and then transfer itself.
Piss poor performance if you ask me (and this was T4 business account).