I have made a small withdrawal and it is still in "pending". ( it is OK )

If I click on "cancelled" the famous withdrawals (0.07BTC) this message says: your withdrawal has been canceled and will not be paid.

This is due to the fact that your CoinPot account has been suspended from your terms of service or has been considered fraudulent.

If you are 100% sure you have not violated the Terms of Service and have suspended your account in error, please contact us and we will check your case.

Should I send an email to Coin pot?