Have a support ticket open on bitblender and even though its only been a few hours, can anyone really say if they really reply support tickets?
I know the use @blender use to be active here and is affiliated with the site, however, I can't tell if he is still active.
They are totally active in this forum but they are not affiliated with the forum. Be careful that they are also targeted by phishers, this is their real website
https://bitblender.io/ no other than that and as for your ticket request you just have to wait for a while. How long have you been waiting for that ticket? or did you logged in to a phishing link? Remember that this is a fake one
http://bitblender.org/