I just kept hassling them on Twitter and Facebook, not sure if that helped or not! I'm up and running now and earning already, though I'm just throwing it all back in to boost the power. I have enough confidence to put some more money in, but I suspect the issue will be the same and I'd have to start chasing again.

FYI - if you compound earnings, it adds it instantly because the balance is within the system. Not so straight forward when they want BTC, which takes forever!