I want my ETH back, c-cex support team is pathetic. They don't care about their customers and bots replying the same thing again and again without looking at the actual issue.

Ticket ID: 524776

Details of Txn:
-4.31838297 ETH to 0x64ef76bcd7879fafb9da50382eb35661bcdf2930 (0xe826dd52be7296c1f919332d08629396fe0ca5ac0982de58f6a69ab187333a48)

I tried to contact on Skype, Twitter and Facebook but no response, it's been more than 36hrs now.