Don't worry, it's not like anything happens if they do respond to your ticket, short of a half witted "It seems that your order had a technical issue. Our development team has identified the cause and is hard at work to correct this matter and get you your funds."

Really doesn't mean anything, nothing they're telling me does... They can take shitloads of money and give people coin all day, but they can't cash out coins that have been sitting in their wallet for over a week...

It's just as much reassurance as the "about one hour" time estimate is at this point.