Absolute Mayhem!
I am on my 13 or 14th day of waiting for a resolution. I think they are just taking money to cover other orders at this point.
"Taking from Peter to pay Paul" as it were.
You are entitled to a fee refund if you do not get your order in 24 hours by the way....
Definitely took a lot of fees (for PayPal + theirs).. And I'm quite sure I'm still waiting for my order to be processed about 10 days later now... Yep still waiting.. That 9% refund would be great and I hope they do in fact honor it (but have doubts about that...). Anyways thanks for the heads up.