all i know is ill take a 6 hour drive and knock on a door if someone does not start explaining where the hell my 500 dollars is. if you can not give straight forward answers ursay have one of your superiors explain it to us. how hard is looking an order up and sending x amount of dollars to an account number? there is no way i am gonna wait 2 weeks for my money. maybe someone should complain to the better business bureau and get you guys investigated. i am sure if enough of us complained and that happened someone at this so called company would crack down on all these technical errors.