Hello,
I have been unable to access my blockchain wallet, when i login it displays Welcome to your blockchain and when i click on the Continue button, the page logs out and redirects to blockchain homepage, I have cleared cookies/history and even tried on different browsers but it was same result. I also tried on a different computer and on a mobile device but it was all same result. Quite Starnge while my other blockchain wallet are working fine.
I have the 17 word backup passphrase,
Please how can I update it to the 12 word passphase so I can access my account.
Kindly assist. Thank you
Have you tried copying the 17 words into the 12 word seed box? As you can add extra words to get the regular 12/13 word seed even more secure.
Where did these 17 words come from if not, did you have a download from their site with it? Is the 17 word password one you generated yourself as a secondary password (if so that may be why you can't get your coins).