Don't hope for it, I doubt that they'll pay their thousands of users that has remaining balance on their wallets. That's a lot, they can't even talk properly on that video chat and their faces is full of mourn.

They are just giving some words of encouragement but if you are hoping for your balance to be returned better be not so that you can accept it easily.

But still it's possible that they'll be giving the favor to their users or else they'll lose a lot though they are giving one of the best service but still too bad this happened.