Agreed. I took possession of some electronics from an acquaintance and promised Ether in return. I have been trying desperately for two days to get his Ether address confirmed by Kraken. I realize that Kraken doesn't value their reputation, but I value mine and it is being questioned right now - rightfully so.
Ironically, Kraken was more than willing to let me PURCHASE the Ether, just not withdraw it. And Ether has dropped since then, so I am losing money. But seriously, that's not the main issue - allowing someone to purchase something without taking delivery is nothing but criminal.