When BTC went to $2700 in July, I had a chat w glitch in the chat box and then wrote to management.  Within 12 hours, they reduced rake.  That was pretty awesome customer service.  But they betrayed their capabilities.

That rake structure has remained in place as BTC surpasses $15k.

I multi tabled a 1/2 limit and 2/4 limit game for a bit tonight.  The rake cap in the 1/2 was .7 chips, or something like $12/hand.  In the 2/4 game the rake cap was only .6 chips or like $10/hand, cuz there were only 3 of us.  

That's the issue that impacts me the most, though the high withdrawal threshold definitely impacts more players and I don't understand why we have to wait until "early '18" (which could be a vague way of saying late March for all I know) for these changes.  It begs the question: should we stop playing until "early '18"?    

New client should be ready for alpha testing soon and maybe it cost a lot of money to produce.  Management has told me that in combination w other key changes that - no more tablestarter, flat rb based on krill, lower rake, consistent and varying promos, larger presence in the community/social media - this new client will be a game-changer.  

Now that we know they could lower rake and withdrawal threshold within 12 hours, I can see why people are frustrated.