It's definitely weird that the parent company in Japan has only
about 25k EUR share capital. The company in poland has even less (about 1k EUR). Thats a joke for a financial operation of some scale.

I think they are not trustworthy. They got a major blow from a few account seizures and they are really low on cash.
Right now they just can't give everyone at once all the money that everybody requested. So -legally/technically- they are bankrupt.

It's a carrousel scam. They are using funds from new users to pay old ones and at some point this model will -like all carrousel scams- no longer sustain, so the whole operation folds/pops.


As someone who still needs to get a couple of thousands of euros out of that carrousel I have an incentive to tell everybody "Mt. Gox is safe, they are awesome", because if others believe i might be happy to get my cash out.


However - thats not how I roll. I've seen these things in trading companies too often to not smell when something is rotten and (thats just my opinion) Mt. Gox is about to pop. They might be able to drag it out a bit and calm things down for a little longer, but they are definitely already death-struck (in my opinion).

I am happy to be convinced otherwise by their actions, but it's definitely not what I am expecting. Also their customer service (what you filed under incompetency) is setup to calm things down and just randomly delay people getting upset and taking action, but they don't know whats going on either and just tell you one day "it was sent, check your account" and another day "oh, we have a delay, we don't know how long it may take" (day, weeks, months, years, centuries - who knows).